Walker Ops is a consultancy for small and mid-size businesses that don't have an IT department. Consulting, hands-on operations, and plain-English content, all aimed at your everyday tech and putting AI to work safely.
30 minutes. You talk, I listen, you leave with the one thing to fix first.
Computers, phones, logins, Wi-Fi, email and backups, set up properly and kept that way. People added on day one and shut off on their last day.
Put AI to work where it actually saves you hours, with a one-page policy your team will read and the right settings so your information stays yours.
When something breaks or a vendor sends a quote you don't understand, you call me and get a straight answer in plain English.
I've spent 25+ years leading operations, customer success, and support teams: 21 of them at Microsoft, then Tanium, EY, and Cyera. The job has always been the same: find what's slowing people down and fix it in the right order.
Now I do that for Charlotte small businesses, taking the tech you'd rather not run yourself off your plate. AI included.
Separate from my client work. Each video walks through a real-world problem start to finish, with the exact prompts so you can try it yourself. The companies on screen are made up; no client's business ever appears.
A ten-year customer worth about $300K a year walks out, and the warning signs were written down in three different places. I rewind to April 30th and have Claude comb the tickets, orders, and call notes to see if it would have caught it in time. You get the exact prompt, plus a weekly check you can run on your own customers. (The company, Ironhollow, is made up so every number on screen is one I can stand behind.)
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The Tech Headache Call is free and takes 30 minutes. For Charlotte business owners. No pitch, no prep, no jargon.